1. What is the minimum order quantity?
2. What is the typical production cycle?
Standard in-stock models: 3 to 7 days. Out-of-stock or customized models: 10 to 25 days, depending on order quantity and process.
3. Can you provide samples?
Yes. Standard models offer free samples; customer bears shipping costs. Customized samples will incur a fee.
4. Do you support OEM/ODM?
Yes. Appearance, labels, packaging, and some structural components can be customized. After submitting your requirements, we will assess feasibility and related costs.
5. What certifications do your products have?
Mainstream products can provide CE, RoHS, test reports, etc., depending on the model and market requirements.
6. What is your quality control process?
All products undergo raw material testing, in-process sampling inspection, finished product full inspection, and final verification before shipment.
7. Do you support third-party testing?
Yes. Customers can designate an institution, and we will assist with testing and provide samples and documentation.
8. Can you do branded custom packaging?
Yes. Production can begin after providing packaging dimensions and design files. We can also assist with design if needed.
9. Can you make an alternative model based on the parameters I provide?
Yes. Provide the parameters or information of the target model, and we will recommend matching or equivalent solutions.
10. Can adjustments be made according to project requirements?
Adaptation adjustments can be made to terminals, housing, color, markings, parameter ranges, etc. Delivery time and cost depend on the process.
Essential FAQs for Your Procurement
After-Order Support & Logistics FAQs
11. What confirmations can you provide before shipment?
We can provide finished product photos, packaging photos, video inspection, quantity checks, and shipping records.
12. What are the payment methods?
Common payment method: TT (Telegraphic Transfer): Prepayment upon order placement, balance due before shipment. Large orders can be paid in installments.
13. What is the product warranty period?
Generally 12 to 24 months, varying depending on the product category.
14. What does the warranty cover?
Product failures under normal use conditions. We provide replenishment, repair, or replacement solutions.
15. Can you assist in consolidating multiple products for shipment together?
Yes. We will standardize packaging and packing lists, making it convenient for customers to purchase multiple categories at once.
16. What shipping methods are supported?
We support sea freight, air freight, express delivery, and LCL (Less than Container Load) shipments. We can also use customer-designated freight forwarders.
17. Can you provide technical documentation for the product?
Yes. This includes data sheets, wiring diagrams, installation instructions, test reports, etc.
18. Do you provide pre-production samples (PPS) before bulk orders?
Yes. Used to confirm appearance, workmanship, specifications, and packaging.
19. Will there be differences between the bulk order and the sample?
No. The bulk order is strictly executed according to the sample confirmation standards, and any changes will be communicated in advance.
20. I'm interested in a long-term partnership. What support can you provide?
We will offer tiered pricing, inventory support, fast delivery channels, and technical services based on the purchase volume.
